1. What are X14 BioLabs products intended for?

All products sold by X14 BioLabs are intended strictly for laboratory research purposes only. They are not intended for human or animal consumption. 

2. Do your products include Certificates of Analysis (COAs)?

Yes. Where applicable, Certificates of Analysis (COAs) are provided to help verify product quality and support research transparency. 

3. Do you ship internationally?

We currently only ship in the united states

4. What payment methods do you accept?

We accept Wise bank transfers or venmo

Payments are subject to change

5. What is BAC Water?

Bacteriostatic water (BAC water) is sterile water that contains a small amount of benzyl alcohol (usually 0.9%) as a preservative. That preservative stops bacterial growth, which lets the water be used multiple times from the same vial without becoming contaminated — unlike plain sterile water, which is meant for a single use.

6. How can I contact X14 BioLabs?

You can reach our customer support team by email at x14biolabs@gmail.com for product inquiries, order assistance, or general questions. 

7. Do you offer referral discounts?

Yes. Referral discounts are available for qualifying customers.. 

8. How do I know if a product is in stock?

Each product page displays its current availability. Products listed as backordered will ship once inventory is replenished. 

9. Can I cancel or modify my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request. 

10. Are your products approved for medical or therapeutic use?

No. X14 BioLabs products are not approved for medical, therapeutic, diagnostic, or veterinary use and must only be used for legitimate laboratory research purposes.